Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the Mailbots website, platform, and direct mail fulfillment services (collectively, the “Service”) operated by Mailbots (“we,” “us,” or “our”). By creating an account or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

Mailbots provides direct mail campaign services including handwritten-style postcard creation, mailing list processing, USPS address verification, printing, and postal delivery. We act as a mail service provider—you supply the recipient list and message content, and we handle production and mailing on your behalf.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. By using Mailbots, you represent that you meet these requirements and that the information you provide is accurate and complete.

4. Orders and Payment

All orders require payment in full before production begins. Pricing is determined by the number of deliverable addresses at the time of checkout and the applicable volume tier. Minimum order quantity is 200 pieces. Prices displayed at the time of order are final for that order; we reserve the right to adjust pricing for future orders.

Payment is processed securely through Stripe. We do not store your credit card information on our servers.

5. Cancellations and Refunds

You may cancel your order at any time before you approve the final proof for a full refund. Once you approve the proof and production begins, the order cannot be cancelled and no refund will be issued, because the postcards are custom-printed and entered into the mail stream.

If we fail to mail your postcards due to an error on our part, your sole remedy is, at our option, a reprint and remailing of the affected pieces or a refund of the amount paid for those pieces.

6. Customer Content and Compliance

You are solely responsible for the content of your postcard messages and the accuracy and legality of your mailing lists. You represent and warrant that:

• You have obtained any necessary consent or legal basis to send mail to each recipient on your list.
• Your content does not contain anything unlawful, threatening, harassing, defamatory, obscene, fraudulent, or deceptive.
• Your use of the Service complies with all applicable federal, state, and local laws, including real estate marketing regulations, Do Not Mail lists, and any industry-specific requirements.
• If your mailing is commercial in nature, it complies with applicable postal regulations and advertising disclosure requirements.

We reserve the right to refuse or cancel any order that, in our sole discretion, violates these Terms or applicable law.

7. Delivery and USPS Disclaimer

We deposit your postcards with the United States Postal Service (USPS) for delivery. Delivery timelines are estimates only and depend on USPS processing. Typical delivery is 3–10 business days from the mail date, but we cannot guarantee specific delivery dates or that every piece will be delivered.

We use USPS-certified address verification (CASS processing) to validate addresses before mailing. Addresses that cannot be verified are excluded from your order, and you are only charged for verified deliverable addresses. However, address verification does not guarantee delivery—mail may still be undeliverable due to vacancy, forwarding, or other postal conditions.

8. No Results Guarantee

Response rates, lead generation estimates, and other performance projections shown on our platform are for informational purposes only and are based on industry averages. We do not guarantee any specific response rate, number of leads, or return on investment. Actual results depend on factors outside our control, including your message content, target audience, market conditions, and timing.

9. Indemnification

You agree to indemnify, defend, and hold harmless Mailbots, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney’s fees) arising from: (a) your content or mailing lists; (b) your violation of these Terms; (c) your violation of any law or regulation; or (d) any third-party claim related to your use of the Service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAILBOTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

11. Intellectual Property

The Mailbots platform, including its design, software, graphics, and handwriting generation technology, is our proprietary property. You retain ownership of any content you provide (message text, mailing lists). By using the Service, you grant us a limited license to use your content solely for the purpose of fulfilling your orders.

12. SMS Communications

If you opt in to SMS notifications, you consent to receive automated text messages from Mailbots regarding your campaign status (e.g., proof ready, order shipped, delivery updates). Consent is not a condition of purchase.

• Approximate message frequency: 5 messages per order.
• Message and data rates may apply.
• Reply STOP to any message to opt out. Reply HELP for assistance.
• Carriers are not liable for delayed or undelivered messages.

13. Account Termination

We may suspend or terminate your account if you violate these Terms or use the Service for any unlawful purpose. You may delete your account at any time by contacting us. Termination does not affect any orders already in production.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of California without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Los Angeles County, California.

16. Changes to Terms

We may update these Terms from time to time. We will notify registered users of material changes by email. Your continued use of the Service after any changes constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms? Contact us at support@mailbots.ai.